Service Delivery

WFA® Community-Based Hearing Healthcare


We’re changing lives.

Hearing healthcare delivered efficiently and compassionately by empowered people working and caring for their own communities in 70 countries sets Starkey Hearing Foundation apart.

Our Community-Based Hearing Healthcare Program makes it possible because it is simple, sustainable, and scalable. Our model is how we’re able to care for so many in so many places positively impacting countless lives and communities around the world year after year.

According to the World Health Organization, 466 million people have disabling hearing loss with the greatest prevalence among people in developing countries. Unfortunately, less than three percent of these individuals can afford hearing aids or even have access to the care they need.

We are working tirelessly to change this by delivering direct access to hearing healthcare services. Through building strong partnerships and empowering local teams, we've increased our impact by expanding our Community-Based Hearing Healthcare model around the world.


The WFA® Community-Based Hearing Healthcare Four-Phase Model

Starkey Hearing Foundation’s international Wide-Frequency Audibility® Community-Based Hearing Healthcare Program utilizes a four-phase action model to empower local teams in providing basic ear care and hearing aids to individuals in need.

Here's how our simple, sustainable, and scalable model works:


Patient Identification

  • Identify and train community-based health workers and partners.
  • Conduct community outreach and provide primary ear-care services.
  • Identify and assess potential hearing loss patients.
  • Identify and assess potential hearing aid candidates.
  • Take ear impressions and create custom earmolds.

Hearing Mission

  • Prepare/provide hearing aids and custom earmolds for qualified patients.
  • Assess and fit hearing aid(s) to patients using WFA fitting method.
  • Counsel and train hearing aid recipients on proper use, care and operation of hearing aids.
  • Counsel and train teachers, student ambassadors and family members to support hearing aid recipients.
  • Provide patients with batteries for their hearing aids.
  • Provide AfterCare information to all hearing aid recipients, detailing where to go and who to contact for follow-up services.
  • Train and retrain local program teams on quality AfterCare and strengthening all ongoing program activities.
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AfterCare Program

  • Provide monthly AfterCare services at a central location.
  • Provide ongoing AfterCare to hearing aid beneficiaries, including access to additional care, such as counseling.
  • Provide batteries and free repair or replacement of hearing aids as needed.
  • Monitor and evaluate program delivery and ongoing performance of the local team.
  • Provide continuing education for team members and all associated community-based healthcare workers.
  • Identify new hearing aid candidates for future Phase One.
  • Collect and analyze data to continue to improve our services and to support our global advocacy work.

Connecting to Life

  • Reintegrate and equip beneficiaries with skills and resources to incorporate hearing into life.
  • Provide self-empowerment tools to build and strengthen self-reliance.
  • Employ speech-language pathologists to visit schools and provide additional case support.
  • Track progress in assimilation, listening, speech and language in education classes and home visits

Give the Gift of Hearing

Starkey Hearing Foundation gives the gift of hearing to people in need in more than 100 countries. Help us continue to spread the gift of hearing around the globe.